Structured forklift maintenance plays a critical role in ensuring safe, reliable and cost-effective fleet operations. Criterion Equipment supports its diverse customer base through flexible maintenance and service agreements designed to reduce Total Cost of Ownership (TCO), improve safety compliance and reliability, and minimise downtime and costly repairs.
The importance of structured forklift maintenance
Industry specialists consistently recommend that forklift operators adopt structured maintenance and service agreements. Scheduled servicing carried out by qualified technical experts ensures forklifts operate at optimal performance throughout their working life.
These agreements assist businesses in stabilising operating costs while improving overall equipment reliability and equipment availability across forklift fleets.
Forklift maintenance agreements and workplace safety
Maintenance and service agreements play an essential role in workplace safety. Routine inspections and preventative repairs ensure forklifts remain compliant with strict safety standards and operational regulations.
Early identification of mechanical issues during scheduled servicing helps prevent accidents, reduce unplanned downtime and contribute to a safer operating environment for operators and warehouse personnel.
Cost predictability and reduced total cost of ownership
One of the key advantages of structured forklift maintenance is financial predictability. Planned servicing and expert repairs help organisations avoid major equipment failures, stabilise maintenance expenditure and reduce the risk of premature forklift replacement.
For electric forklift fleets, battery maintenance forms a critical part of regular servicing. Ongoing battery condition monitoring helps maximise battery life and ensures reliable, consistent performance.
Customised forklift service and maintenance solutions
“Our maintenance and service agreements are carefully structured solutions designed to support our customers in keeping their forklift fleets reliable, compliant and productive,” says Selly Moshoaliba, National Sales Manager at Criterion Equipment, exclusive distributor of TCM forklift trucks in Southern Africa.
“Rather than focusing only on reactive repairs, our team works closely with customers to understand their operational requirements. Our customised maintenance and service agreements provide planned servicing, technical support and predictable operating costs.”
Forklift maintenance contracts for leased equipment
Maintenance contracts are offered as standard on all Criterion Equipment lease options. These contracts cover all maintenance- and service-related items for the full duration of the contract period.
Criterion Equipment is committed to ensuring all machines are maintained to consistent standards throughout the contract term, supporting uninterrupted operations and long-term asset performance.
Flexible forklift service agreements for out-of-warranty equipment
Flexible service agreements are available for organisations that do not require a full maintenance contract. These service agreements ensure forklifts are serviced at defined intervals to maintain optimum performance.
They are particularly recommended for forklifts that are out of warranty or no longer covered by maintenance plans.
Regular servicing reduces the risk of unexpected breakdowns, extends equipment life and ensures professional repairs are carried out proactively, supporting consistent uptime and safer operations.
Expert forklift servicing and technical support
Criterion Equipment’s qualified technicians are responsible for maintaining, servicing and repairing its own equipment in the field where rental, maintenance or service agreements are in place.
The company also provides on-site maintenance, servicing and repair support for customer-owned equipment, allowing organisations to consolidate technical support through a single service partner.
Expert forklift servicing and technical support
Criterion Equipment’s qualified technicians are responsible for maintaining, servicing and repairing its own equipment in the field where rental, maintenance or service agreements are in place.
The company also provides on-site maintenance, servicing and repair support for customer-owned equipment, allowing organisations to consolidate technical support through a single service partner.
Full range of TCM forklift trucks supported
Criterion Equipment supplies and supports a comprehensive range of TCM forklift trucks, including electric counterbalance, reach and powered pallet trucks, as well as internal combustion counterbalance models.